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Return and Refund Policy

Because we value your business, we offer an easy and hassle-free returns experience with LA Urbanites. You have up to 30 days to return the items which start from the moment your order is delivered. You read it right; we give you 30-days not only 7-days like most other sellers. Please read our returns, refund policy and our return instructions below.

1.    LA Urbanites currently does not offer exchanges, if you wish to receive a different size, color or design you'll need to place a new order via the website.
2.    Item must be unworn & unwashed (no distinct odors, dirt, markings, and signs of wear, etc.) In this case, The items will be returned to you.
3.    We cannot accept underwear, socks or items covered in animal or human hair for hygiene reasons - no exceptions.
4.    All returned items are thoroughly inspected before any action is taken and customers will be duly notified.
5.    Returns can take up to 7 days to process, so don't be alarmed if you've tracked your return as delivered but haven't heard from us yet.
6.    Customers are responsible for paying for return shipping costs. All shipping costs, if any, is non-refundable and will be deducted from your refund.
7.    Any items bought in conjunction with an offer (e.g., 2 t-shirts for the price of one) can only be returned for a store credit unless all products included in the offer are returned.
8.    The returned parcel is the customer's responsibility up until LA Urbanites has acknowledged that the package has been received in good condition by our warehouse.
9.    We do not offer cash refunds, no exceptions. We can only refund your original payment method upon receiving your return.
10.   Any returns accepted without a copy of the emailed returns form included in the package will take longer to process.

If any item returned breaches any of the terms outlined in this policy, we would reserve the right to return the item to you in the same condition it was received in. Item must be returned within 30 days from the day you've received your order, and transit times are not included.

Returns Instructions

Follow these five simple steps to return our products:
1.    Contact us by sending us an email @ LAUrbanites@Gmail.com
2.    Put in the subject line “Returns and the Order No.” (ex. Returns- Order #123456)
3.    In the email, let us know why you are returning the item.
4.    You will receive return instructions with a return address within two (2) business days of your email.
5.    Mail the item and include a tracking number (if any) or the mailing receipt and we will credit back your account for the returned product as soon as we have inspected the item.